Focuses on the big picture — ensuring the office is growing, profitable, and built on a strong culture.

Covers:

• Leadership & direction
• Agent growth & retention
• Business health & profitability
• Culture & long-term vision

Does NOT Cover:

• Day-to-day operations
• Transaction management
• Direct agent coaching
• Office/admin issues

Leads agent growth, productivity, and recruiting while coaching agents to build and scale successful businesses.

Covers:

• Agent coaching & business growth
• Accountability & production goals
• Business planning & strategy
• Recruiting & career conversations
• Training, productivity & performance

Does NOT Cover:

• Transaction processing or compliance review
• Marketing design or listing execution
• Financial or commission questions
• Day-to-day administrative support

Oversees legal compliance, contracts, and risk management to protect the brokerage, agents, and clients.

Covers:

• Contract & transaction guidance
• Compliance with PA real estate regulations
• Broker review of documents & disclosures
• Risk management & dispute support
• Legal and contract-related agent questions

Does NOT Cover:

• Financial or office operations
• Marketing or event coordination
• Agent onboarding processes
• Coaching or productivity programs

Drives growth, onboarding, and operational efficiency by overseeing systems, compliance support, and internal operations across the Market Center.

Covers:

• Agent onboarding & setup
• KSCORE pipeline & retention tracking
• Compliance support & documentation
• Preferred Partner Program & vendor coordination
• Front desk & support staff oversight

Does NOT Cover:

• Sales production or agent business growth
• Productivity coaching
• Legal rulings (Broker responsibility)
• Marketing design or creative execution
• Brokerage financial reporting

Manages the financial operations, compliance, and overall fiscal health of the Market Center.

Covers:

• Commission processing & escrow oversight
• Billing, collections & revenue tracking
• Budgeting, forecasting & financial reporting
• Compliance review & contract oversight
• 1099s, tax reporting & E&O administration
• Agent consults (commissions, deals, LLCs, compliance)

Does NOT Cover:

• Recruiting or agent growth conversations
• Productivity coaching
• Marketing or branding support
• Preferred Partner Program
• Concierge or shared services
• KSCORE management

Designs and manages the systems, tools, and marketing support that help agents grow, stay consistent, and operate more efficiently.

Covers:

• Marketing support & Listing Launch
• Shared services & concierge workflows
• Branding, templates & content strategy
• Agent portal, tools & systems
• Social media & brokerage marketing

Does NOT Cover:

• Running your transactions
• Personal agent marketing outside services
• Compliance or contract review
• Coaching production or holding agents accountable
• Brokerage finances or compensation

Manages commission processing, escrow activity, and compliance support to ensure accurate and timely transactions.

Covers:

• Commission processing & disbursements
• Escrow deposits & releases
• Transaction file compliance review
• Agent communication on missing documents
• Financial records & reporting support

Does NOT Cover:

• Recruiting or agent growth
• Sales or production coaching
• Final policy or financial decisions
• Agent disputes outside compliance/finance

Coaches agents on daily habits, systems, and activities to increase consistency, production, and results.

Covers:

• Daily accountability & activity tracking
• Lead generation & follow-up systems
• Time blocking & productivity habits
• Script practice & skill development
• Onboarding support & early-stage growth
• Recruiting support & agent engagement

Does NOT Cover:

• Contract or compliance guidance
• Marketing design or listing execution
• Commission or financial questions
• High-level business strategy (Team Leader)

Trains and supports agents on technology and systems to help them operate efficiently and leverage tools in their business.

Covers:

• Command, CRM & KW systems training
• Database setup & management
• Technology tools & integrations
• App setup & troubleshooting
• System workflows & efficiency

Does NOT Cover:

• Marketing strategy or branding
• Lead generation coaching
• Contract or compliance questions
• Commission or financial questions