KW ELITE AGENT PORTAL
Welcome to Your Agent Hub
Everything you need to run and grow your business at KW Elite — from marketing support and training to leadership guidance, compliance resources, and business-building tools.
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Use the directory to quickly find the section, resource, or support you need.
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Leadership Directory
Use this directory to quickly identify who to go to and how to connect based on what you need.
Ross Furner
Operating Principal
Focuses on the big picture — ensuring the office is growing, profitable, and built on a strong culture.
Covers:
Covers:
- Leadership & direction
- Agent growth & retention
- Business health & profitability
- Culture & long-term vision
- Day-to-day operations
- Transaction management
- Direct agent coaching
- Office/admin issues
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Josh Carr
Team Leader
Leads agent growth, productivity, and recruiting while coaching agents to build and scale successful businesses.
Covers:
Covers:
- Agent coaching & business growth
- Accountability & production goals
- Business planning & strategy
- Recruiting & career conversations
- Training, productivity & performance
- Transaction processing or compliance review
- Marketing design or listing execution
- Financial or commission questions
- Day-to-day administrative support
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Steve Brillhart
Broker of Record
Oversees legal compliance, contracts, and risk management to protect the brokerage, agents, and clients.
Covers:
Covers:
- Contract & transaction guidance
- Compliance with PA real estate regulations
- Broker review of documents & disclosures
- Risk management & dispute support
- Legal and contract-related agent questions
- Financial or office operations
- Marketing or event coordination
- Agent onboarding processes
- Coaching or productivity programs
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Lacey Leber
Director of Operations
Drives growth, onboarding, and operational efficiency by overseeing systems, compliance support, and internal operations across the Market Center.
Covers:
Covers:
- Agent onboarding & setup
- KSCORE pipeline & retention tracking
- Compliance support & documentation
- Preferred Partner Program & vendor coordination
- Front desk & support staff oversight
- Sales production or agent business growth
- Productivity coaching
- Legal rulings (Broker responsibility)
- Marketing design or creative execution
- Brokerage financial reporting
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Lyndia Hallman
Market Center Administrator
Manages the financial operations, compliance, and overall fiscal health of the Market Center.
Covers:
Covers:
- Commission processing & escrow oversight
- Billing, collections & revenue tracking
- Budgeting, forecasting & financial reporting
- Compliance review & contract oversight
- 1099s, tax reporting & E&O administration
- Agent consults (commissions, deals, LLCs, compliance)
- Recruiting or agent growth conversations
- Productivity coaching
- Marketing or branding support
- Preferred Partner Program
- Concierge or shared services
- KSCORE management
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Maelynn Leber
Director of Agent Experience
Designs and manages the systems, tools, and marketing support that help agents grow, stay consistent, and operate more efficiently.
Covers:
Covers:
- Marketing support & Listing Launch
- Shared services & concierge workflows
- Branding, templates & content strategy
- Agent portal, tools & systems
- Social media & brokerage marketing
- Running your transactions
- Personal agent marketing outside services
- Compliance or contract review
- Coaching production or holding agents accountable
- Brokerage finances or compensation
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Victoria Fitzwater
Assistant Market Center Administrator
Manages commission processing, escrow activity, and compliance support to ensure accurate and timely transactions.
Covers:
Covers:
- Commission processing & disbursements
- Escrow deposits & releases
- Transaction file compliance review
- Agent communication on missing documents
- Financial records & reporting support
- Recruiting or agent growth
- Sales or production coaching
- Final policy or financial decisions
- Agent disputes outside compliance/finance
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Beth Perez
Director of Productivity
Coaches agents on daily habits, systems, and activities to increase consistency, production, and results.
Covers:
Covers:
- Daily accountability & activity tracking
- Lead generation & follow-up systems
- Time blocking & productivity habits
- Script practice & skill development
- Onboarding support & early-stage growth
- Recruiting support & agent engagement
- Contract or compliance guidance
- Marketing design or listing execution
- Commission or financial questions
- High-level business strategy (Team Leader)
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Mike Pellitta
Tech Trainer
Trains and supports agents on technology and systems to help them operate efficiently and leverage tools in their business.
Covers:
Covers:
- Command, CRM & KW systems training
- Database setup & management
- Technology tools & integrations
- App setup & troubleshooting
- System workflows & efficiency
- Marketing strategy or branding
- Lead generation coaching
- Contract or compliance questions
- Commission or financial questions
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